FAQ

Q:
Does pillow ball top mount come with all the applications ?
A:
Pillow ball top mount only come with when the original shock absorbers is Mcpherson Type.
 
Q:
How much we can lower the car ?
A:
Most of the car models can go as low as 120mm. Some models due to chassis restriction can go as low as 90-100mm.
 
Q:
Does this product have warranty ?
A:
Yes, all K-Sport products will come with one year warranty.
 
Q:
What size of the K-Sport packing box ? and the weight ?
A:
K-Sport packing box is 20cm x 40cm x 66cm , the weight is depend on each model From 18kg~29kg.
 
Q:
How can I fix the brake line ?
A:
There is a black fix pad including in the tool bag of Mcpherson Type shock Absorbers, and please check the instruction to fix the brake line.
 
Q:
How to inspect the unusual noise?
A:

If the unusual noise is only happened on the left side (or right side), please Switch the left and right coilovers and check the following information:

  • if the unusual noise didn't go away from the left side (or right side) after switch left and right, then the problem is from the chassis on that vehicle, please check the parts on the vehicle.
  • if the unusual noise goes to the right side from the left after switch , and there is 50% that happened on the No. 12 lower mount bracket did not be tighten when installation, the other 50% will be caused by the damage strut, please ask the distributor for the replacement strut.
  • if the unusual is happened on the left side (or right side) only, and after switch the left and right then the unusual nose go away, then it will be the first installation did not install correctly.
  • if the unusual is happened on the left side (or right side )only , and after switch the left and right then both have unusual noise, and it will be the install incorrectly or every parts is not tighten.(because the coilovers has to be disassembled when switch left and right)

If the unusual noise is happened on bothy left and right side.

  • Please check the No. 12 lower mount bracket try has been tighten, please be Aware that do not use the adjust wrench to lock the bracket tray. (The adjust wrench is only for adjust the ride height ), if the bracket tray is tighten by the adjust wrench, normally the unusual noise will be happened again after 7~20days. Please use the screwdriver and hammer to knock the bracket tray and wrap it by the tape.

The unusual noise usually comes from 3 possibilities as

  • Coilovers
  • Chassis (Vehicle)
  • Installation
    Please inspect the unusual noise by the specific stethoscope (Pic 4) to check the unusual . Our Coilovers is multi-function product and it is combined via different parts, please check it patiently.
 
Q:
Can I change my spring rate ?
A:
Please do not change the spring rate more less than 1kg/mm, otherwise it will Cause the coilovers to be damaged by then.
 
Q:
Can I use the same spring rate as other Brand ?
A:
No, because each brand of coilovers has different setting , material or travel.
 
Q:
Do you accept special order ?
A:
yes, we accept special order for different purpose, as for Rally, Track Racing, D1. Please contact the local distributor for more information.
 
Q:
Do you have any certificate ?
A:
: K-Sport is the only one qualify by World ARTC (Automotive Research Testing Center) in Taiwan for million cycles with no oil leakage.

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